在考研英语试卷结构中，小作文占到整个试卷分数的10%。就历年考研英语真题小作文试题进行分析，信函写作是命题老师最常考的考点，而信函类型可分为13类，对于不同信函，考生写作的方向及句式表达也会有所不同。今天，老师为大家带来小作文中投诉信的写作分析指导。

　　投诉信是针对某件不快乐的事情向相关负责人提出的投诉、抱怨等的信件，写作要点主要包括以下三点：

　　1. 首段开门见山，说明写信目的。

　　2. 第二段清晰、简洁描述问题或事情经过，并指出事件给你带来的不便。

　　3. 第三段结尾感谢对方关注你的投诉，并表明你想要的解决方案，期待对方尽早答复并解决问题。

　　投诉信开头与结尾段中必备的写作句式如下：

　　1. 开头常用句式

　　I am writing to complain about/that…

　　I am writing to inform you that I am dissatisfied with you…

　　I think it’s high time you realize…

　　I am writing to make a complaint about…

　　I feel sorry to trouble you but I am afraid that I have to make a complaint about…

　　I am writing to express my disappointment/ dissatisfaction/ concern about…

　　2. 结尾常用句式

　　I would be grateful if you could…

　　I trust you will take my complaint seriously and…

　　I will appreciate it very much if you could…

　　I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action.

　　Frankly speaking, I am not prepared to put up with the situation any more.

　　On the condition that this one proves to be unacceptable, I will receive a refund.

　　投诉信写作模板如下：

　　Dear ______,

　　I am __________(自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ______.

　　The reason for my dissatisfaction is ________(总体介绍). In the first place, _________(抱怨的第一个方面). In the second place, ___________(抱怨的第二个方面). Under these circumstances, I find it _____to ________. I appreciate it very much if you could ________(提出建议和请求)., preferably ________ and I would like to have this matter settled by ________(最后解决期限).

　　Thank you for your consideration and I will be looking forward to your reply.

　　Yours sincerely,

　　Li Ming

　　真题写作练习(2012年英语二小作文)：

　　Directions：

　　Suppose you have found something wrong with the electronic dictionary that you bought from an online store the ohter day, write an email to the customer service center to

　　1) make a complaint, and

　　2) demand a prompt solution.

　　You should write about 100 words.

　　Do not sign your own name at the end of the letter. Use “Li Ming” instead.

　　You don’t need to write the address.

　　以上是文都教育的英语老师为大家进行的投诉信写作分析与指导。小作文的写作相对比较灵活，且与大作文不同，属于纯文字题目，这也就要求考生能够对Directions进行准确审读，读懂题目中的写作要求和写作背景。因此，为了避免出现小作文跑题的情况，文都教育的英语老师建议大家重视并总结背诵各类信件中的关键词。