应用文考察类型：书信类和告示类

　　预测种类：投诉信、咨询信、感谢信、申请信、建议、道歉(拒绝邀请)信、祝贺信、通知

　　1.投诉信

　　Direction: You just bought an English dictionary from a famous e-commerce site only to find it not as good as you expected. Write an email to the customer service center to

　　1) complain the poor quality of the dictionary, and

　　2) give reasons for your complaints.

　　Dear Mr. Wang,

　　As one of the regular customers of your e-commerce site, I feel bad to trouble you but I am afraid that I have to make a complaint about the dictionary.

　　What I have to complain lies in the following two aspects. In the first place, the paper of the dictionary is of poor quality. In addition, many pages in the dictionary are missing and some of the pages are reversed. Under these circumstances, I find this to be completely unacceptable.

　　I appreciate it very much if you could change it for a new one. Preferably, I hope you can give me a full refund. And I would like to have this matter settled in one week. I hope you can look into this matter as soon as possible and I am looking forward to your prompt reply.

　　Yours sincerely,

　　Li Ming

　　2.咨询信

　　Write a letter inquiring a travel agency about the trip to Mount Huangshan. Some necessary details must be included. Do not sign your own name at the end of your letter, using “Li Ming” instead.

　　Dear Sir or Madam,

　　I would like to travel to Mount Huangshan this summer. I am writing to ask if it is possible for you to provide me with some information regarding the trip to Mount Huangshan.

　　First of all, would you mind telling me how much the trip costs for each person? Secondly, how many days will the trip take? Thirdly, I would be highly grateful if you could let me know about the accommodation and detailed plans. If you could send me some relevant booklets on the above-mentioned aspects, I would be more than happy.

　　Thank you for your kindness, and your prompt attention to this letter will be highly appreciated.

　　Yours sincerely,

　　Li Ming